cea365 Privacy
Policy & Data Protection
At cea365, protecting your personal information is a core responsibility we take seriously. This Privacy Policy explains exactly what data we collect from players in Bangladesh, how we use it, who we may share it with, and what rights you hold over your information. We are committed to handling your data with transparency, security, and respect.
Scope of This Policy: This Privacy Policy applies to all personal data collected by cea365 through the website at https://cea365.net, our mobile-optimised platform, and any communication channels including live chat and email. By registering a cea365 account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree to the terms of this policy, please discontinue use of the Platform and contact us to arrange account closure.
How cea365 Protects Your Privacy
SSL Encryption
All data transmitted between your device and the cea365 platform is protected by industry-standard SSL (Secure Sockets Layer) encryption. This ensures your personal and financial information cannot be intercepted during transmission.
Minimal Data Collection
cea365 collects only the personal data that is strictly necessary to operate your account, process payments via bKash, Nagad, Rocket and Upay, and comply with responsible gaming obligations. We do not collect data beyond what is required.
No Unauthorised Sharing
cea365 does not sell, rent, or trade your personal information to third-party marketers or advertisers. Data is shared only with trusted service providers who are contractually bound to handle it in accordance with this Privacy Policy.
Your Rights Respected
Players in Bangladesh have the right to access, correct, and request deletion of their personal data held by cea365. Our support team processes all data subject requests within 30 days and is available 24/7 via live chat.
Secure Data Storage
Player data is stored on secured servers with restricted access controls. Only authorised cea365 personnel with a legitimate operational need are permitted to access personal player records, and all such access is logged and audited.
Transparent Cookie Use
We use cookies and similar tracking technologies solely to improve platform functionality and player experience. This policy fully explains what cookies cea365 uses, what data they collect, and how you can manage your cookie preferences.
Data We Collect
cea365 collects personal data in several ways: directly from you when you register an account or contact support, automatically through your use of the Platform, and from third-party payment providers when you make deposits or withdrawals. The categories of data we collect are set out below.
| Category | Specific Data Points | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, national ID (NID) or passport number | Provided by you during registration and identity verification |
| Contact Data | Mobile phone number, email address, district/city of residence (e.g., Dhaka, Chittagong, Sylhet) | Provided by you during registration or account update |
| Financial Data | bKash/Nagad/Rocket/Upay mobile wallet numbers, bank account reference details, transaction amounts in Bangladeshi Taka (৳), deposit and withdrawal history | Provided by you during deposit/withdrawal; also received from payment providers |
| Account Activity Data | Login timestamps, game history, betting records, bonus claims, session duration, wagering turnover | Automatically recorded by the Platform during your sessions |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, network carrier | Automatically collected when you access the Platform |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Generated when you contact the cea365 support team |
| Cookie & Usage Data | Pages visited, links clicked, session path, referral source, time spent on each section | Automatically collected via cookies and analytics tools (see Section 4) |
Sensitive Data: cea365 does not intentionally collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. If you voluntarily disclose information of this nature in communications with our support team, it will be treated with the highest level of confidentiality and deleted once no longer operationally necessary.
How We Use Your Data
cea365 uses your personal data only for the purposes described in this Privacy Policy. We rely on several legal bases for processing, including the performance of our contract with you (your account agreement), compliance with legal obligations, and our legitimate interests in operating a safe, fair, and commercially viable platform.
The specific purposes for which cea365 processes your personal data are as follows:
- Account Management: To create and maintain your cea365 player account, authenticate your identity at login, and manage your account settings and preferences.
- Payment Processing: To process deposits received via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank, and to process withdrawal requests to your verified payment method. Financial data is shared with payment providers solely for the purpose of completing transactions.
- Identity Verification & KYC: To verify your age (18+) and identity before processing your first withdrawal, as required by our responsible gaming and anti-money laundering (AML) obligations.
- Platform Delivery: To provide access to casino games, live dealer tables, cricket betting markets, and all other features of the cea365 platform.
- Customer Support: To respond to your enquiries via live chat and email, resolve account issues, and maintain a record of your support interactions for quality assurance purposes.
- Responsible Gaming: To monitor your account for signs of problem gambling behaviour, enforce self-exclusion requests, apply deposit limits, and fulfil our duty of care obligations under responsible gaming standards.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct described in our Terms & Conditions.
- Legal Compliance: To comply with applicable legal and regulatory obligations, including responding to lawful requests from relevant authorities.
- Platform Improvement: To analyse aggregate usage data (anonymised where possible) in order to improve the cea365 platform, optimise game offerings, and enhance the overall player experience.
- Promotional Communications: With your consent (given at registration or subsequently), to send you information about relevant promotions, bonuses, and offers from cea365 — including seasonal offers tied to BPL cricket, Eid, and Pohela Boishakh. You may opt out of promotional communications at any time by contacting support.
Legal Bases for Processing
- Contractual Necessity: Processing required to deliver your cea365 account and platform services.
- Legal Obligation: AML checks, age verification, and responses to lawful authority requests.
- Legitimate Interests: Fraud prevention, platform security, responsible gaming monitoring, and analytics.
- Consent: Promotional communications and non-essential cookies (where applicable).
No Automated Decision-Making: cea365 does not use fully automated decision-making processes that produce legal or similarly significant effects on players without human review. Account suspension decisions based on fraud indicators are reviewed by a member of the compliance team before action is taken.
Data Sharing & Third Parties
cea365 does not sell, rent, or trade your personal data to any third party for marketing purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for each specific purpose. All third parties with whom cea365 shares data are required to handle it in a manner consistent with this Privacy Policy and applicable data protection standards.
Payment Providers
When you make a deposit or request a withdrawal, cea365 shares the minimum necessary financial data with your chosen payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank — solely to execute the transaction. These providers operate under their own privacy policies and are independently regulated financial institutions.
Game Providers
Games hosted on cea365 are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may process certain technical and session data (such as game round ID, stake, and outcome) as part of delivering the game. They do not receive your full personal profile or payment details.
Identity Verification Services
To comply with our age verification and KYC obligations, cea365 may share your identity documents (NID, passport) with a third-party identity verification service provider. This provider processes your documents solely for the purpose of verifying your identity and is contractually prohibited from using your data for any other purpose.
Legal & Regulatory Authorities
cea365 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction in response to a lawful request, court order, or legal obligation. In such cases, cea365 will disclose only the data specifically required and will, where legally permissible, notify the affected player of such disclosure.
Data Retention & Storage
cea365 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or for as long as required by applicable law or regulatory obligation. The retention periods below represent our standard practice. Certain data may be retained for longer periods where required by a specific legal obligation or ongoing investigation.
- Active Account Data: Retained for the full duration of your account relationship with cea365, plus a period of 5 years after account closure to satisfy AML record-keeping requirements.
- Transaction Records: Deposit and withdrawal records, including Taka amounts and payment method references, are retained for a minimum of 5 years from the date of the transaction.
- Identity Verification Documents: Copies of NID, passport, or other verification documents are retained for 5 years from the date of verification, or from the date of account closure, whichever is later.
- Support Communications: Live chat transcripts and email correspondence are retained for 2 years from the date of the interaction, unless the communication relates to an ongoing dispute or investigation.
- Technical & Log Data: IP address logs, device data, and security logs are retained for 12 months from the date of recording, after which they are anonymised or deleted.
- Cookie & Analytics Data: Anonymised analytics data is retained for up to 12 months. Non-anonymised session data linked to your account is retained in line with the active account data policy above.
- Closed / Dormant Accounts: Following account closure (whether voluntary or by cea365), your personal data is retained for the AML minimum period of 5 years and then securely deleted or anonymised, unless a longer retention period is required by a specific legal obligation.
Data Deletion: When retention periods expire, cea365 securely deletes or permanently anonymises personal data so that it can no longer be associated with an identifiable individual. Secure deletion methods are applied to both digital records and any physical copies of verification documents.
Retention Summary
- Account & Transaction Data: 5 years post-closure
- ID Verification Documents: 5 years post-verification or post-closure
- Support Transcripts: 2 years from interaction date
- Technical Logs & IP Data: 12 months, then anonymised
- Analytics & Cookie Data: Up to 12 months
Storage Location: cea365 player data is stored on secured servers. We take appropriate technical and organisational measures to protect data against unauthorised access, accidental loss, alteration, or disclosure, consistent with the sensitivity of the data and the risk profile of the processing activity.
Your Privacy Rights
As a cea365 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team via live chat (available 24/7) or by email at [email protected]. We will respond to all valid data subject requests within 30 days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.
Right of Access
You may request a copy of the personal data cea365 holds about you, along with information about how it is used and with whom it is shared.
Right to Rectification
If any personal data held by cea365 is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
Right to Erasure
You may request deletion of your personal data where cea365 no longer has a legal basis for retaining it. This right is subject to our AML and legal retention obligations.
Right to Restrict Processing
You may request that cea365 restrict the processing of your data in certain circumstances, such as while the accuracy of data is being contested.
Right to Data Portability
Where processing is based on your consent or a contract, you may request your data in a structured, machine-readable format to transfer to another service.
Right to Object
You may object to processing based on cea365's legitimate interests, including profiling for responsible gaming monitoring, subject to our overriding legal obligations.
Opt Out of Marketing
You may withdraw consent to receive promotional communications from cea365 at any time by contacting support. Withdrawal of consent does not affect processing carried out before the withdrawal.
Right to Complain
If you believe cea365 has handled your personal data unlawfully, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.
Identity Verification for Data Requests: To protect your privacy and prevent unauthorised disclosure of your data, cea365 will ask you to verify your identity before fulfilling any data subject request. This typically requires confirming your registered mobile number, email address, and account username. We may also request a copy of your NID or passport for requests involving sensitive account data.
Data Security Measures
cea365 has implemented a range of technical and organisational security measures to protect player data against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated regularly to reflect changes in the threat landscape and best practices in data security.
Technical Measures: The cea365 platform uses SSL/TLS encryption for all data in transit. Sensitive data at rest (including financial records and identity documents) is stored using strong encryption algorithms. Access to personal data systems is restricted by role-based access controls, and all access events are logged for audit purposes. Our servers are hosted in secure data centre facilities with physical access controls, fire suppression, and 24/7 monitoring.
Organisational Measures: cea365 personnel with access to personal data are subject to confidentiality obligations and receive regular training on data protection responsibilities. Background checks are conducted on staff in roles that involve access to sensitive player information. A designated data protection contact oversees compliance with this policy and handles data subject requests.
Incident Response: In the event of a personal data breach that poses a risk to player rights, cea365 will take immediate steps to contain the breach and assess its impact. Affected players will be notified without undue delay where the breach is likely to result in a high risk to their rights and freedoms. A summary of the breach and the remedial steps taken will be provided in that notification.
Player Responsibilities: While cea365 takes extensive measures to secure the platform, you also play an important role in keeping your data safe. You are responsible for maintaining the confidentiality of your cea365 username and password, for using a secure and private device when accessing your account, and for logging out after each session — especially when using a shared device. If you suspect your account has been compromised, contact our live chat support team immediately.
Security Checklist for Players
- Use a strong, unique password for your cea365 account — do not reuse passwords from other sites.
- Never share your cea365 login credentials with anyone, including individuals claiming to be cea365 support staff.
- Always access cea365 via the official URL: https://cea365.net. Bookmark it to avoid phishing sites.
- Log out of your account when using a shared or public device or network.
- Keep your registered mobile number and email address up to date so cea365 can reach you about account security events.
- Report any suspicious activity on your account — unauthorised logins, unexpected transactions, or unfamiliar device sessions — to our 24/7 live chat support immediately.
Phishing Warning: cea365 will never ask you to provide your password, full NID number, or complete bank account details via live chat, email, or SMS. If you receive a communication requesting this information and claiming to be from cea365, treat it as a phishing attempt and do not respond. Report it to [email protected] immediately.
Contact & Privacy Complaints
If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or have a concern about the way cea365 handles your personal data, please contact our support team using the details below. All privacy-related enquiries are handled by staff with data protection responsibilities and will be treated with the highest level of confidentiality.
Live Chat: Available 24 hours a day, 7 days a week, directly on the cea365 platform. This is the fastest way to reach us — our average response time is under 2 minutes. For data subject requests, please state clearly that your enquiry is a "Data Subject Request" so it can be routed to the appropriate team member.
Email: [email protected] — for written data subject requests, privacy complaints, and detailed enquiries that require documentation. We aim to acknowledge all email enquiries within 24 hours and to provide a substantive response within 5 business days (Bangladesh Standard Time, UTC+6).
Privacy Complaints: If you are not satisfied with cea365's response to a privacy concern, you have the right to escalate your complaint to the relevant supervisory authority in your jurisdiction. cea365 is committed to working constructively to resolve all privacy concerns and encourages players to contact us directly in the first instance so we have the opportunity to address the issue before any escalation.
Policy Updates: cea365 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. The "Last updated" date at the top of this policy will be revised whenever a material change is made. Where changes are significant, we will notify active players via the platform or by email. Continued use of the cea365 platform following publication of an updated Privacy Policy constitutes acceptance of the revised terms. We recommend reviewing this page periodically.
Contact Details
-
Live Chat Available 24/7 on the platform. Response under 2 minutes.
-
Email [email protected]
-
Time Zone Bangladesh Standard Time (BST, UTC+6)
-
DSR Response Within 30 days of receiving a verified request
Policy Version: This Privacy Policy was last reviewed and updated in January 2026. It supersedes all previous versions of the cea365 Privacy Policy. The most current version is always available at https://cea365.net/privacy-policy.
Ready to Play at cea365?
Your data is protected. Your experience is our priority. Explore cricket betting, slots, and live casino games — all on a platform built for players across Bangladesh.